Features

Tired of switching between multiple tabs to respond to customers on many different platforms? Connect your Facebook, Instagram, LINE, Shopee & Lazada accounts with Zaapi to view all of your chats in one single inbox and never miss a customer message again.

With Zaapi's intuitive order management and notification system, you can streamline your operations, provide a seamless ordering experience for your customers, and stay connected with them throughout their purchasing journey.

Whether they message you on Facebook or LINE, you can record all customer details in one place to help your agents personalise their responses. Zaapi’s integrated chat CRM helps you understand the customer wherever they message you.

However your company works, you can customise Zaapi to suit your workflow to enable seamless chat communication with buyers. Add custom labels, create frequently used quick replies, and organise your inbox however you want with full flexibility.

Manage your team on one platform Help merchant businesses take better care of their customers through less functions on Zaapi.