Agent Assignment Automation
Help admins manage chat sharing for admins to be moderators to reply to chats without dropping
Automated admin chat assignment system
No more problems of dividing customer chats for admins to take care of. With an automatic chat admin assignment system, it helps to systematically distribute the task of answering chats to customers. No matter how many teams respond to chats. You can divide the channels through which customers contact each admin team. Help manage chat responses more efficiently and quickly.
Automatically assign chats to admins in succession.
For example, the first customer chat is assigned to Admin A, the second customer chat is assigned to Admin B, and the third customer chat is assigned to Admin C.
Categorize chats for each team
For example, the Social admin team takes care of responding to chats on Facebook Page, Instagram, LINE OA, and the Ecomerce team takes care of responding to chats on Shopee, Lazada, and TikTok Shop.
Assign chats based on individual working hours.
Chats are assigned to admins based on individual business hours or company business hours that have been set, such as admin teams who work in shifts to respond to customer chats. The system will automatically assign chats to admins who are active during that particular time. This is so that no chats are missed at each time when you have to reply to chats. It helps the admin team work faster and more efficiently at each time.
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