Label Automation
Automatically assign labels to customer chats based on keywords that you set
Label Automation
The automatic tagging feature helps improve the efficiency of tagging customer chats by allowing the Zaapi system to automatically create tags based on predefined keywords. When customers use these keywords, tags are automatically assigned, enabling quick segmentation of incoming customers. This facilitates the creation of a customer database and allows for targeted broadcasts to specific customer groups.
View Label Usage Data in Analytics
Analyze tag usage through the dashboard on the Zaapi system to accurately track the number of tags assigned to each customer group. This provides insight into how many customers belong to each tag, enabling better management within the admin team and improving customer service.
Segment Customers to Send More Personalized Broadcasts
Send broadcasts via LINE OA to specific customer groups that have been automatically tagged based on keywords. For example, you can send broadcast messages to customers who have already made a payment or to those who have recalled products. This helps the admin team efficiently communicate with targeted customer groups.
Filter Your Chats More Efficiently
Organize and group customer chats through automatic tagging, which streamlines managing customer groups based on created tags. This enables quick and efficient handling, leading to increased customer satisfaction and allowing assigned admins to effectively manage different customer segments.
Start your 7 day free trial today
Let Zaapi help you manage your chats
