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Choose the right plan for your business on Zaapi
Main Package
Manage all your customer conversations in one place! Seamlessly bring chats from all your social media and e-commerce channels—Facebook Page, Instagram, LINE OA, Shopee, Lazada, and TikTok—into a single, organized platform.
Save time by storing responses to frequently asked customer questions. Simply save your messages and instantly reply by typing a keyword—making it easy to provide fast, consistent communication with just a click.
Effortlessly segment and categorize your customers by tagging them in chats—whether they're VIPs, new customers, or those interested in promotions. Instantly tag, group, and filter customer responses to stay organized and deliver personalized experiences in real-time.
Use filters to streamline customer conversations across all channels. Easily view incoming chats per channel or monitor chats handled by each admin, ensuring smooth and organized communication management.
Gain valuable insights into each channel’s performance, helping you avoid platform behavior deductions and optimize your strategy. Read more.
Understand daily chat volumes to help distribute tasks effectively and ensure no admin is overwhelmed.
Measure individual admin performance with key data points like number of chats handled, response times, response rates, and performance rankings.
Track real-time customer tags attached to Zaapi and monitor the total number of ad-driven tags coming from Facebook.
Target your tagged audiences on Zaapi with tailored broadcast messages. Create engaging, rich content, schedule your sends, and track performance with detailed insights.
Instantly send messages and images to targeted customer groups via LINE OA, all through Zaapi's streamlined system. Reach your audience with ease and efficiency.
Your personal customer service assistant, powered by AI. Train the AI with your data to process and generate recommended answers instantly, helping your admin team respond faster and more efficiently.
AI analyzes and summarizes key messages from all customer conversations, providing your admin team with essential insights. Easily track inquiries, customer requests, and product order details at a glance.
Seamlessly delegate customer conversations by assigning chats to your admin team for quick and efficient responses across all channels.
Define team roles with different levels of access, from account owners and managers to chat admins, ensuring smooth collaboration and efficient management across your organization.
Get hands-on assistance from Zaapi’s support team, guiding you through everything from customer contact features to full onboarding, ensuring a smooth and successful setup.
Our dedicated team is ready to provide ongoing support, offering guidance and coordination to ensure smooth and continuous use of the system.
Add-on packages
Automatically assign chats to admins based on their working hours and conditions, ensuring efficient task distribution.
Distribute chats according to admin availability to ensure no conversations are missed during working hours. Read more.
Organize your admin team into defined groups, assigning chats to the right team members to ensure each customer gets timely, personalized responses.
Effortlessly group customer chats by auto-tagging conversations based on pre-defined keywords, streamlining your chat management. Read more.
Reach specific customer segments by broadcasting messages tailored to their product interests, behaviors, and purchase history, powered by AI-driven insights. Read more.
Leverage AI to analyze LINE data and access valuable customer insights, including product interests, conversation history, and orders, for precision-targeted broadcasts.
Leverage AI to answer frequently asked customer questions, boosting response rates and efficiency. Read more.
Ensure 24/7 customer support with an AI-powered chatbot that never misses a message, even outside business hours.
Enhance customer experience with automated welcome messages, after-hours responses, and chat-closure replies for a seamless interaction.
Payment Gateway Fee
Fees are charged only when they are used.
The company reserves the right to change the terms and conditions of service.
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