The only platform in Thailand with unified chats across all social media and e-commerce
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Centralise Chats
Tired of switching between multiple tabs to respond to customers on many different platforms? Connect your Facebook, Instagram, LINE, Shopee & Lazada accounts with Zaapi to view all of your chats in one single inbox and never miss a customer message again.
Create and Manage Orders
With Zaapi's intuitive order management and notification system, you can streamline your operations, provide a seamless ordering experience for your customers, and stay connected with them throughout their purchasing journey.
Record Customer Information
View customer order history or add phone numbers, addresses, and other information on the customer data storage system, allowing teams to provide personalized customer service from the first response.
Customise Workflows
However your company works, you can customise Zaapi to suit your workflow to enable seamless chat communication with buyers. Add custom labels, create frequently used quick replies, and organise your inbox however you want with full flexibility.
Collaborate Across Teams
Work together as a team from the same inbox with Zaapi team management and agent collaboration functionality.
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