Tired of switching between multiple tabs to respond to customers on many different platforms? Connect your Facebook, Instagram, LINE, Shopee & Lazada accounts with Zaapi to view all of your chats in one single inbox and never miss a customer message again.
With Zaapi's intuitive order management and notification system, you can streamline your operations, provide a seamless ordering experience for your customers, and stay connected with them throughout their purchasing journey.
Whether they message you on Facebook or LINE, you can record all customer details in one place to help your agents personalise their responses. Zaapi’s integrated chat CRM helps you understand the customer wherever they message you.
However your company works, you can customise Zaapi to suit your workflow to enable seamless chat communication with buyers. Add custom labels, create frequently used quick replies, and organise your inbox however you want with full flexibility.
Work together as a team from the same inbox with Zaapi team management and agent collaboration functionality.
After using Zaapi, it makes chat responses more convenient and faster, and you can check which channels are chatting from or which brand store accounts the CS team has not yet responded to, thus making customer service smoother, faster and more efficient.
We wanted to find a tool to help admins and sales managers respond to customer chats faster and help respond to more customers, until we found a chat integration system from Zaapi that has been experimented with and used until now.
After using Zaapi, the response time to customer chats or SLAs increased by more than 70%, and in addition to the speed of responding to chats, the number of chats that were dropped after using the system was not missed in customer responses.