Features

Zaapi enables teams to accelerate their workflows and optimise their performance

Centralise Chats

Tired of switching between multiple tabs to respond to customers on many different platforms? Connect your Facebook, Instagram, LINE, Shopee & Lazada accounts with Zaapi to view all of your chats in one single inbox and never miss a customer message again.

New features coming soon

Create and Manage Orders

With Zaapi's intuitive order management and notification system, you can streamline your operations, provide a seamless ordering experience for your customers, and stay connected with them throughout their purchasing journey.

New features coming soon

Record Customer Information

Whether they message you on Facebook or LINE, you can record all customer details in one place to help your agents personalise their responses. Zaapi’s integrated chat CRM helps you understand the customer wherever they message you.

New features coming soon

Customise Workflows

However your company works, you can customise Zaapi to suit your workflow to enable seamless chat communication with buyers. Add custom labels, create frequently used quick replies, and organise your inbox however you want with full flexibility.

New features coming soon

Collaborate Across Teams

Work together as a team from the same inbox with Zaapi team management and agent collaboration functionality.

New features coming soon
all
All

Download order information

Download all order data on Zaapi Manage and track every order systematically.

การจัดการออเดอร์
all
All

Saved Filters

Save frequently used filters to easily navigate your inbox

การจัดการเวิร์กโฟลว์
all
All

Respond to Customers on Desktop & Mobile

At the office or on the go, respond to customers wherever you are

การจัดการแชท
all
All

Create Orders in Chat

On Zaapi's system, users can create orders for customers and send payment channels instantly in the chat. Reduce admin team workflow to increase sales

การจัดการออเดอร์
all
All

Track Product Inventory

Track product inventory, monitor sales status, and efficiently manage products in stock

การจัดการออเดอร์
all
All

Multiple Payment Methods

It supports a variety of payments from bank accounts, PromptPay, QR Code, Bill Payment, Rabbit Line Pay, True Money Wallet, WeChat Pay, and Credit Card Payment.

การจัดการออเดอร์
all
All

Share Products

Share product details into chat with one click

การจัดการออเดอร์
all
All

View Customer Information

Collect customer data systematically on Zaapi, which will help you better collect customer data. Collect specific information from name, phone number, email address. Create a note

การจัดเก็บข้อมูลลูกค้า
all
All

View Ad Source in Chat

Understand the context by viewing which Facebook Ad a customer messaged through

การจัดเก็บข้อมูลลูกค้า
all
All

Add Custom Labels

Organise your chats with customisable labels

การจัดการเวิร์กโฟลว์
all
All

Create Quick Replies

Do you often have to answer customer questions repeatedly? Quick Reply function replies to customers with just one click. Functions to help answer chats faster

การจัดการเวิร์กโฟลว์
all
All

Mark Chats as Resolved & Follow Up

Track customer chat statuses, so you never miss a chat

การจัดการเวิร์กโฟลว์
all
All

Share Images & Files

Share images, videos and PDF files directly in chat

การจัดการเวิร์กโฟลว์
all
All

Add Team Members

Add your entire team to Zaapi and set user permissions for them

การจัดการทีม
all
All

Assign Chats to Agents

Manage agent workload by assigning customer chats

การจัดการทีม
all
All

View Agent Chat History

See which agent responded to a specific customer

การจัดการทีม
all
All

Integrate Multiple Chat Channels

Support for all of the major social and marketplace platforms; Facebook, Instagram, LINE, Shopee & Lazada

การจัดการแชท

Start your 7 day free trial today

Let Zaapi help you manage your chats

Get Started Today