Features

Zaapi enables teams to accelerate their workflows and optimise their performance

Centralise Chats

Chat integration system for businesses and online stores, covering both social media and e-commerce from Facebook Page, Instagram, LINE OA, Shopee, Lazada and TikTok.

Centralise Chats
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Create and Manage Orders

With Zaapi's intuitive order management and notification system, you can streamline your operations, provide a seamless ordering experience for your customers, and stay connected with them throughout their purchasing journey.

Create and Manage Orders
New features coming soon

Record Customer Information

View customer order history or add phone numbers, addresses, and other information on the customer data storage system, allowing teams to provide personalized customer service from the first response.

Record Customer Information
New features coming soon

Customise Workflows

However your company works, you can customise Zaapi to suit your workflow to enable seamless chat communication with buyers. Add custom labels, create frequently used quick replies, and organise your inbox however you want with full flexibility.

Customise Workflows
New features coming soon

Collaborate Across Teams

Work together as a team from the same inbox with Zaapi team management and agent collaboration functionality.

Collaborate Across Teams
New features coming soon
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Download order information

Download order information

Systematically download customer order information

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Saved Filters

Saved Filters

Create chat filters within the team to make it easier for the admin team to respond to customer chats.

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Respond to Customers on Desktop & Mobile

Respond to Customers on Desktop & Mobile

No matter where you are, you can use Zaapi anytime, anywhere. Our system supports both mobile phones and computers, iOS and Android.

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Create Orders in Chat

Create Orders in Chat

On Zaapi's system, users can create orders for customers and send payment channels instantly in the chat. Reduce admin team workflow to increase sales

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Inventory Management

Inventory Management

Real-time inventory Set up merchandise status instantly on Zaapi

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Multiple Payment Methods

Multiple Payment Methods

Supports a wide range of payments, complete with payments on Zaapi's system.

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Share items in chat

Share items in chat

Share items instantly in Zaapi chat

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Store customer data

Store customer data

Systematically store customer data in Zaapi to improve admin responses

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View Ad Source in Chat

View Ad Source in Chat

Customers come from any Ads you know. View Chat Ads on Zaapi

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Add Custom Labels

Add Custom Labels

Merchant businesses can tag customers to know which group of customers they are to better serve their customers.

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Create Quick Replies

Create Quick Replies

Respond to customers with Quick Reply creation, making chat responses faster with just one click.

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Mark Chats as Resolved & Follow Up

Mark Chats as Resolved & Follow Up

Identify customer message status in tracking and finish format, helping manage sales to the admin team. You can see which customers are still following up.

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SHARE IMAGES AND PDFS

SHARE IMAGES AND PDFS

SYSTEMATICALLY MANAGE THE DELIVERY OF IMAGES AND PDF FILES TO CUSTOMERS. DON'T WORRY ABOUT PAPERWORK. MANAGE THE DELIVERY OF WORK FILES AND PRODUCT CATALOGS.

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Add Team Members

Add Team Members

The Add admin team function allows merchants to add an admin team to respond to chats on the Zaapi system and can restrict access.

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Assign Chats to Agents

Assign Chats to Agents

Store businesses that need admins to respond to chats with a large number of customers. This is where it needs to go, which can cause management problems.

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View Agent Chat History

View Agent Chat History

Systematically view admin chat response history

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All channels of chat included

All channels of chat included

Bring chats from all channels into one place

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