Features

Zaapi enables teams to accelerate their workflows and optimise their performance

Collaborate Across Teams

Work together as a team from the same inbox with Zaapi team management and agent collaboration functionality.

Collaborate Across Teams
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View Agent Chat History

View Agent Chat History

Systematically view admin chat response history

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Assign Chats to Agents

Assign Chats to Agents

Store businesses that need admins to respond to chats with a large number of customers. This is where it needs to go, which can cause management problems.

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Add Team Members

Add Team Members

The Add admin team function allows merchants to add an admin team to respond to chats on the Zaapi system and can restrict access.

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