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Chat management, chat integration Respond to customer chats

Centralise Chats

Respond to customer chats across Facebook, Instagram, LINE OA, Shopee, Lazada, and TikTok Shop from one single platform.

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Uncover Insights

View chat performance from all of your stores and channels in one place. Deep dive into insights from each sales channel in a centralised dashboard and stay on top of your response rates to avoid marketplace penalties.

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Personalise Broadcasts

Easily segment customers in LINE OA using various user characteristics and send personalised broadcasts. Track important broadcast metrics, such as number of messages sent, open rates, and link clicks. When customers respond, view the broadcast message they received directly in the chat, providing you all the context you need to respond effectively!

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Automate With AI

Trained on your own data, Zaapi’s AI chatbot allows you to automate customer enquiries while escalating more complex tickets to your human agents. Whether you use it for qualifying inbound enquiries or handling your CS altogether, our AI helps you reduce costs will increase efficiency!

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Join the 30,000+ companies already using Zaapi

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Messages Exchanged

M+

Conversations Enabled

K+

Chat Accounts Integrated

"Having started using Zaapi in 1-2 months, Zaapi's system has helped us achieve a 30% higher response time (SLA)."

After using Zaapi, it makes chat responses more convenient and faster, and you can check which channels are chatting from or which brand store accounts the CS team has not yet responded to, thus making customer service smoother, faster and more efficient.

Karmart Team

"Chat response rate on Lazada increased from 40% to 100% after using Zaapi chat integration."

Panacee Healthcare Business There are a lot of health-related products and I need tools to help integrate chat to make it easier for the admin team to work.

Panacee Group

"The average chat response rate has increased by over 50%, allowing the admin team to answer all questions and close all deals faster."

Castle C, Cosmetic and Skincare Business in Thailand Over 300 business brands, including more than 1,500 SKUs

Michelle Bermann, Chief Commercial Officer - Castle C

"We have multiple sales channels, so we have a tool to help you gather chat in one place."

We wanted to find a tool to help admins and sales managers respond to customer chats faster and help respond to more customers, until we found a chat integration system from Zaapi that has been experimented with and used until now.

Mr. Ball.

Project Manager, Levendecor

"The admin team or Customer Service has to respond to customer chats from multiple channels, making it slow to respond to each customer chat, so I want to find a tool to help answer the chat faster."

After using Zaapi, the response time to customer chats or SLAs increased by more than 70%, and in addition to the speed of responding to chats, the number of chats that were dropped after using the system was not missed in customer responses.

Khun Note Chanon

Director and Founder of Keepin

"Zaapi helped us improve our chat response rate from 30% to 70%"

We spend 2-3 million baht per month on ads. When running ads across ten pages, incoming messages get scattered, making it challenging to manage. Speed is critical for closing sales and shortening the entire sales cycle. After using Zaapi, our store response rating increased by 30-40% to nearly 70%.

Mr. Bob.

Sales Manager, VCOMMON CO., LTD.

Our Client Testimonials

Learn how they are using Zaapi to manage chats

Karmart optimizes chat responses by over 30% with Zaapi

Regional cosmetics retailer Karmart saw a significant decrease in average response times by combining all brand channels with Zaapi

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Panacee increases chat response rates to 100% with Zaapi

In addition to the health center. Panasi also offers many dietary supplements. Whether it's an Anti-Aging supplement or a weight loss supplement that helps.

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Castle C chat response rate increased by more than 50%

Castle C, a renowned cosmetics and skincare business in Thailand, manages over 300 brands and offers more than 1,500 SKUs under its portfolio.

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How Leven Decor built a transformative chat CRM with Zaapi

Levendecor used that Zaapi CRM to give their admins a much better understanding of every new customer

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Keepin responds to customer chats over 70% faster with Zaapi

Keepin, a leading manufacturer of shipping bags, we take care from start to finish, from design to production for both small and large enterprises.

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Zaapi helps VCOMMON more than double Shopee's store score

VCOMMON is a business brand that sells various products online, with more than 10,000 orders per month through major channels such as Facebook Page.

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