Chat commerce system with Unified Chats across all sales channels and AI chatbots to enhance admin efficiency.

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Chat management, chat integration Respond to customer chats

Centralise Chats

Solutions for businesses and online stores Respond to customer chats covering social media, Facebook Page, Instagram, LINE OA and e-commerce Shopee, Lazada, TikTok.

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Analytics

View chat performance from all of your stores and channels in one place. Deep dive into insights from each sales channel in a centralised dashboard and stay on top of your response rating to avoid marketplace penalties.

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Broadcast

Easily send messages and photos to LINE OA customer groups with the feature that allows you to send LINE OA broadcasts individually, and you can select customer groups based on tags that have been posted on Zaapi. Increase the efficiency of tracking and responding to customers like a pro!

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Create and Manage Orders

With Zaapi's intuitive order management and notification system, you can streamline your operations, provide a seamless ordering experience for your customers, and stay connected with them throughout their purchasing journey.

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Record Customer Information

View customer order history or add phone numbers, addresses, and other information on the customer data storage system, allowing teams to provide personalized customer service from the first response.

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Collaborate Across Teams

Work together as a team from the same inbox with Zaapi team management and agent collaboration functionality.

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Join the 30,000+ companies already using Zaapi

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Messages Exchanged

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Conversations Enabled

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Chat Accounts Integrated

"Having started using Zaapi in 1-2 months, Zaapi's system has helped us achieve a 30% higher response time (SLA)."

After using Zaapi, it makes chat responses more convenient and faster, and you can check which channels are chatting from or which brand store accounts the CS team has not yet responded to, thus making customer service smoother, faster and more efficient.

Karmart Team

"Chat response rate on Lazada increased from 40% to 100% after using Zaapi chat integration."

Panacee Healthcare Business There are a lot of health-related products and I need tools to help integrate chat to make it easier for the admin team to work.

Panacee Group

"The average chat response rate has increased by over 50%, allowing the admin team to answer all questions and close all deals faster."

Castle C, Cosmetic and Skincare Business in Thailand Over 300 business brands, including more than 1,500 SKUs

Michelle Bermann, Chief Commercial Officer - Castle C

"We have multiple sales channels, so we have a tool to help you gather chat in one place."

We wanted to find a tool to help admins and sales managers respond to customer chats faster and help respond to more customers, until we found a chat integration system from Zaapi that has been experimented with and used until now.

Mr. Ball.

Project Manager, Levendecor

"The admin team or Customer Service has to respond to customer chats from multiple channels, making it slow to respond to each customer chat, so I want to find a tool to help answer the chat faster."

After using Zaapi, the response time to customer chats or SLAs increased by more than 70%, and in addition to the speed of responding to chats, the number of chats that were dropped after using the system was not missed in customer responses.

Khun Note Chanon

Director and Founder of Keepin

"Zaapi helped us to improve our chat response score from 30% to 70%"

Before using Zaapi, VCommon had difficulty responding to customer chats on Shopee fast enough. By boosting their chat response score, their overall store rating improved, enabling their products to rank higher in customer search results.

Mr. Bob.

Sales Manager, VCOMMON CO., LTD.

Our Client Testimonials

Learn how they are using Zaapi to manage chats

Karmart optimizes chat responses by over 30% with Zaapi

Regional cosmetics retailer Karmart saw a significant decrease in average response times by combining all brand channels with Zaapi

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Panacee increases chat response rates to 100% with Zaapi

In addition to the health center. Panasi also offers many dietary supplements. Whether it's an Anti-Aging supplement or a weight loss supplement that helps.

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Castle C chat response rate increased by more than 50%

CASTLE C IS A WELL-KNOWN COSMETICS-SKINCARE BUSINESS IN THAILAND. THERE ARE MORE THAN 300 BRANDS UNDER BUSINESS, INCLUDING OVER 1,500 SKU PRODUCTS.

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How Leven Decor built a transformative chat CRM with Zaapi

Levendecor used that Zaapi CRM to give their admins a much better understanding of every new customer

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Keepin responds to customer chats over 70% faster with Zaapi

Keepin, a leading manufacturer of shipping bags, we take care from start to finish, from design to production for both small and large enterprises.

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Zaapi helps VCOMMON more than double Shopee's store score

VCOMMON is a business brand that sells various products online, with more than 10,000 orders per month through major channels such as Facebook Page.

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