Table of Content

Case Study: VCommon and Zaapi

How Zaapi has helped VCOMMON with doubling its e-commerce store score

Business
Tips
chat integration

Key Topics of Interest:

  • Online Business Challenge: Tools to Optimize Response Rate
  • Experience Using Zaapi

Key Takeaways:

  • Zaapi enables its sellers to close more sales faster.
  • VCommon with the chat integrations managed to improve the store score from 30% to 70%.
  • The effectiveness of Shopee chat responses boosted VCommon’s visibility as a top seller.
  • Zaapi has a dedicated team to take care of your shop’s needs and add new features to promote the shop at a cheaper price.

"As we are shooting for an additional 2-3 million baht per month, we need to invest in technology that helps us with closing sales faster," says Bob, the Sales Manager at VCommon CO., LTD.

As the e-commerce industry has become increasingly competitive, e-commerce sellers are always looking for solutions that help to boost their sales. In the vast e-commerce market in Thailand, VCommon stands out as a large brand that offers a wide variety of products. VCommon receives over 10,000 orders a month through Facebook Page and Shopee, which presents challenges in managing a large number of sales and customers.

Today, Mr. Bob, the Sales Manager at VCommon, shared his insights with Zaapi about how e-commerce sellers can overcome the challenges encountered in setting up their e-commerce business.

To start an online business, after having an idea of what to sell, the next step is to identify a sales channel. Nowadays, there are many platforms available that every business can consider to maximize the number of customers they can acquire and their sales opportunities.

Apart from the cost of branding on online sales platforms and the cost of goods sold, the largest cost in doing e-commerce is advertising cost, followed by customer service expenses which always go hand in hand. Incoming messages on their sales channels need to be answered promptly, and the team must be able to respond within a limited timeframe to close their sales quickly. If the store is unable to respond to customer queries promptly, sales opportunities may be lost, no matter how much effort is put into advertising. Therefore, customer chat response speeds are crucial.

Bob, the Sales Manager at VCOMMON CO., LTD.

How did VCommon start using Zaapi?

VCommon sells its products on various online channels, with a particular focus on Shopee and Facebook Page. Managing customer chats from multiple sales channels was a challenge for VCommon. When VCommon received nearly 500 messages per day from customers, Sales Manager Mr. Bob saw the need for a tool to help VCommon with handling these messages conveniently and effectively.

After trying out different chat integration systems, VCommon chose Zaapi as Zaapi helped the store score improve from 30-40% to almost 70%

The response rate on Shopee not only measures response speeds but also reflects the availability of store service, which can significantly impact purchase decisions. By connecting accounts from all channels used to sell products on Zaapi, VCommon can now respond to chats faster and more conveniently from a single screen.

Improving store ratings on Shopee brings many advantages, such as increased visibility, better ranking on search results, and the support of a sales team to help take care of the store. VCommon receives special offers when the platform offers new features, ultimately leading to increased sales growth.

Summary

Zaapi is a chat integration system that helps e-commerce businesses respond to their chats faster and more efficiently, leading to an improved store rating and greater customer experience. By consolidating all chats from multiple sales channels into one dashboard, Zaapi streamlines chat management for the e-commerce business. The system is free and can be used on various devices, including iOS and Android smartphones as well as computers.

To learn more about Zaapi or to contact the sales team, you may kindly call the following numbers:
+66 96-740-2893 - Pleum
+66 93-494-5325 - Gift

English Translation by: Magnus Chew

Latest from Zaapi

Check out these blog posts from our expert team

ทั้งหมด
All
Tips

Ahead of the Curve: Marketing Trends 2024 Unveiled

Gear up for a successful 2024 with our comprehensive guide to the top marketing trends! From Voice Search Optimization to AI integration, influencer marketing, and the power of social media, we've distilled the key strategies shaping the marketing landscape. Stay ahead of the curve, connect with consumers, and achieve results with our insights. Dive into the blog to explore the seven trends that will define marketing in 2024 and position your brand for success.

Bamboo Patcharapol
Bamboo Patcharapol
A Passionate Learner
ทั้งหมด
All
discount-code
Zaapi updates

This May, use ZAAPIMAY code to get a 15% Discount!

Enjoy a 15% discount on all products when you shop on Zaapi using ZAAPIMAY code! The campaign period is only from the 16th - 31st of May, 2022

Tanutcha R.
Tanutcha R.
A girl who loves traveling and making music. Oops, I said nothing about writing, no?
ทั้งหมด
All
Tips
Business

Why Is Zaapi Perfect For Mobile Commerce?

many M-commerce apps are currently driving the market, not all of them are efficient. Certain capabilities help your app get more customer engagement, and Zaapi provides you with all of those features.

Ian Haynes
Ian Haynes
Proud Brooklynite, avid reader, writing enthusiast, and a digital marketing specialist.
ทั้งหมด
All
Tips
Business
Others

Why do Ecommerce Businesses Need Secure Payment Portals?

If an ecommerce store doesn’t support online payments, it risks losing its existing and potential customers. This is why stores must offer an online payment portal!

Ian Haynes
Ian Haynes
Proud Brooklynite, avid reader, writing enthusiast, and a digital marketing specialist.
ทั้งหมด
All
zaapi raises 4 million
Tips

Zaapi empower small businesses through e-commerce

Zaapi, a mobile app that enables small businesses to launch their e-commerce presence within seconds, has raised a US$4 million seed round.

Tanutcha R.
Tanutcha R.
A girl who loves traveling and making music. Oops, I said nothing about writing, no?
ทั้งหมด
All
AB testing
Business

Why Is A/B Testing Important for Mobile App Design in 2022?

Mobile apps for e-commerce stores are necessary to keep your customers on your platform. However, multiple elements ensure if your customers are having a good experience with your mobile app or not.

Ian Haynes
Ian Haynes
Proud Brooklynite, avid reader, writing enthusiast, and a digital marketing specialist.
ทั้งหมด
All
Updates from Zaapi on December 6th, 2021
Zaapi updates

Keep track of your store conveniently on Zaapi

New app promotion UI on the home screen with animations added and Zaapi sellers can now view how many visitors have visited their shop!

Tanutcha R.
Tanutcha R.
A girl who loves traveling and making music. Oops, I said nothing about writing, no?
ทั้งหมด
All
Others
Business

7 Reasons Why Ecommerce Businesses Need Online Reviews to Thrive

There is nothing more important with Ecommerce Business than a review. Customers love to see loads of positive reviews. The more reviews your brand gets from customers, the better impact they will create.

Ian Haynes
Ian Haynes
Proud Brooklynite, avid reader, writing enthusiast, and a digital marketing specialist.
ทั้งหมด
All
Updates from Zaapi on August 9th, 2021
Zaapi updates

Shakebugs added to report issues directly from the App

Faster, Higher, Stronger 💪

Tanutcha R.
Tanutcha R.
A girl who loves traveling and making music. Oops, I said nothing about writing, no?
ทั้งหมด
All
Updates from Zaapi on September 8th, 2021
Zaapi updates

Zaapi is now available in many countries around the world!

More Improvements 🔨

Tanutcha R.
Tanutcha R.
A girl who loves traveling and making music. Oops, I said nothing about writing, no?

Start your 7 day free trial today

Let Zaapi help you manage your chats

Get Started Today