Add Custom Labels

Merchant businesses can tag customers to know which group of customers they are to better serve their customers.

Create, edit and delete your own labels to assign to customer chats. Whether your dealing with a VIP or an angry customer, categorising customer chats with labels can help your team to filter by the chats most in need of attention or simply provide the context that they need to handle the situation.

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Latest features on Zaapi

See more functions from Zaapi's team of experts

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Download order information

Systematically download customer order information

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Saved Filters

Create chat filters within the team to make it easier for the admin team to respond to customer chats.

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Respond to Customers on Desktop & Mobile

No matter where you are, you can use Zaapi anytime, anywhere. Our system supports both mobile phones and computers, iOS and Android.

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Create Orders in Chat

On Zaapi's system, users can create orders for customers and send payment channels instantly in the chat. Reduce admin team workflow to increase sales

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