Enable all team members to work together to answer customer enquiries by adding as many agents as you need and control what the team members have access to with user level permissions.
Account owner - the account owner has access to everything in the system from adding team members, updating payment details, controlling all of the channel integrations and updatng business information
Account Admin - the admin has the same level of access as the account owner, except they are not able to update any payment details or delete other team member accounts
Chat Agent - the chat agent can only view and respond to customer chats and has significantly limited system access
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