Table of Content

Add Team Members

Add your entire team to Zaapi and set user permissions for them

Enable all team members to work together to answer customer enquiries by adding as many agents as you need and control what the team members have access to with user level permissions.

Account owner - the account owner has access to everything in the system from adding team members, updating payment details, controlling all of the channel integrations and updatng business information

Account Admin - the admin has the same level of access as the account owner, except they are not able to update any payment details or delete other team member accounts

Chat Agent - the chat agent can only view and respond to customer chats and has significantly limited system access

Latest features on Zaapi

See more functions from Zaapi's team of experts

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Download order information

Download all order data on Zaapi Manage and track every order systematically.

Create and Manage Orders
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Saved Filters

Save frequently used filters to easily navigate your inbox

Customise Workflows
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Respond to Customers on Desktop & Mobile

At the office or on the go, respond to customers wherever you are

Centralise Chats
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Create Orders in Chat

Effortlessly create orders via chat for a convenient and efficient ordering experience

Create and Manage Orders
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Track Product Inventory

Track product inventory, monitor sales status, and efficiently manage products in stock

Create and Manage Orders
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Multiple Payment Methods

Offer your customers full flexibility with a range of different payment options

Create and Manage Orders
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Share Products

Share product details into chat with one click

Create and Manage Orders
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View Customer Information

All your customer information saved in a single place

Record Customer Information
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View Ad Source in Chat

Understand the context by viewing which Facebook Ad a customer messaged through

Record Customer Information
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Add Custom Labels

Organise your chats with customisable labels

Customise Workflows