Table of Content

Add Team Members

The Add admin team function allows merchants to add an admin team to respond to chats on the Zaapi system and can restrict access.

Enable all team members to work together to answer customer enquiries by adding as many agents as you need and control what the team members have access to with user level permissions.

Add Zaapi admin team
Add Zaapi admin team

Account owner - the account owner has access to everything in the system from adding team members, updating payment details, controlling all of the channel integrations and updatng business information

Account Admin - the admin has the same level of access as the account owner, except they are not able to update any payment details or delete other team member accounts

Chat Agent - the chat agent can only view and respond to customer chats and has significantly limited system access

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Latest features on Zaapi

See more functions from Zaapi's team of experts

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Download order information

Download order information

Systematically download customer order information

Create and Manage Orders
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Saved Filters

Saved Filters

Create chat filters within the team to make it easier for the admin team to respond to customer chats.

Customise Workflows
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Respond to Customers on Desktop & Mobile

Respond to Customers on Desktop & Mobile

No matter where you are, you can use Zaapi anytime, anywhere. Our system supports both mobile phones and computers, iOS and Android.

Centralise Chats
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Create Orders in Chat

Create Orders in Chat

On Zaapi's system, users can create orders for customers and send payment channels instantly in the chat. Reduce admin team workflow to increase sales

Create and Manage Orders
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Inventory Management

Inventory Management

Real-time inventory Set up merchandise status instantly on Zaapi

Create and Manage Orders
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Multiple Payment Methods

Multiple Payment Methods

Supports a wide range of payments, complete with payments on Zaapi's system.

Create and Manage Orders
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Share items in chat

Share items in chat

Share items instantly in Zaapi chat

Create and Manage Orders
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Store customer data

Store customer data

Systematically store customer data in Zaapi to improve admin responses

Record Customer Information
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View Ad Source in Chat

View Ad Source in Chat

Customers come from any Ads you know. View Chat Ads on Zaapi

Record Customer Information
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Add Custom Labels

Add Custom Labels

Merchant businesses can tag customers to know which group of customers they are to better serve their customers.

Customise Workflows