Table of Content

Assign Chats to Agents

Manage agent workload by assigning customer chats

For stores with a large chat volume, responding to customers in a timely manner can be challenging. With Zaapi, you can assign certain customer chats to individual agents to manage their workload.

Only receive notifications for chats that you are assigned to, and notify the other agent if they are re-assigned to a new customer chat. For extra efficiency, automatically assign a chat to yourself by sending a message to the customer so there is always a record of the sender.

Latest features on Zaapi

See more functions from Zaapi's team of experts

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Download order information

Download all order data on Zaapi Manage and track every order systematically.

Create and Manage Orders
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Saved Filters

Save frequently used filters to easily navigate your inbox

Customise Workflows
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Respond to Customers on Desktop & Mobile

At the office or on the go, respond to customers wherever you are

Centralise Chats
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Create Orders in Chat

Effortlessly create orders via chat for a convenient and efficient ordering experience

Create and Manage Orders
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Track Product Inventory

Track product inventory, monitor sales status, and efficiently manage products in stock

Create and Manage Orders
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Multiple Payment Methods

Offer your customers full flexibility with a range of different payment options

Create and Manage Orders
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Share Products

Share product details into chat with one click

Create and Manage Orders
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View Customer Information

All your customer information saved in a single place

Record Customer Information
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View Ad Source in Chat

Understand the context by viewing which Facebook Ad a customer messaged through

Record Customer Information
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Add Custom Labels

Organise your chats with customisable labels

Customise Workflows