For stores with a large chat volume, responding to customers in a timely manner can be challenging. With Zaapi, you can assign certain customer chats to individual agents to manage their workload.
Only receive notifications for chats that you are assigned to, and notify the other agent if they are re-assigned to a new customer chat. For extra efficiency, automatically assign a chat to yourself by sending a message to the customer so there is always a record of the sender.
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