Table of Content

Respond to Customers on Desktop & Mobile

No matter where you are, you can use Zaapi anytime, anywhere. Our system supports both mobile phones and computers, iOS and Android.

Respond to chats anytime and from any location with Zaapi. Our chat system supports both iOS and Android mobile devices, as well as a fully functioning web application for your desktop computer, ensuring seamless accessibility wherever you are.

Mobile and computer chat on Zaapi

With Zaapi, you'll experience a user-friendly interface that is intuitive and easy to navigate. Our platform is designed with convenience in mind, enabling you to swiftly respond to customer chats. By eliminating any unnecessary complexities, we help you save valuable time and provide a streamlined experience for both you and your customers.

Mobile and computer chat on Zaapi

Our fast and efficient chat system enables you to respond promptly to customer inquiries, ultimately accelerating your sales cycle. By engaging in real-time conversations, you can provide immediate assistance, address concerns, and guide customers towards making purchasing decisions. With Zaapi, you'll have the tools to close sales faster, boosting your overall productivity and driving revenue growth.

Try Zaapi free for 7 days

{{cta-button="/cms-injection-content"}}

Latest features on Zaapi

See more functions from Zaapi's team of experts

Total Price
All
Download order information

Download order information

Systematically download customer order information

Create and Manage Orders
Total Price
All
Saved Filters

Saved Filters

Create chat filters within the team to make it easier for the admin team to respond to customer chats.

Customise Workflows
Total Price
All
View Agent Chat History

View Agent Chat History

Systematically view admin chat response history

Collaborate Across Teams
Total Price
All
Assign Chats to Agents

Assign Chats to Agents

Store businesses that need admins to respond to chats with a large number of customers. This is where it needs to go, which can cause management problems.

Collaborate Across Teams
Total Price
All
Add Team Members

Add Team Members

The Add admin team function allows merchants to add an admin team to respond to chats on the Zaapi system and can restrict access.

Collaborate Across Teams
Total Price
All
SHARE IMAGES AND PDFS

SHARE IMAGES AND PDFS

SYSTEMATICALLY MANAGE THE DELIVERY OF IMAGES AND PDF FILES TO CUSTOMERS. DON'T WORRY ABOUT PAPERWORK. MANAGE THE DELIVERY OF WORK FILES AND PRODUCT CATALOGS.

Customise Workflows
Total Price
All
Mark Chats as Resolved & Follow Up

Mark Chats as Resolved & Follow Up

Identify customer message status in tracking and finish format, helping manage sales to the admin team. You can see which customers are still following up.

Customise Workflows
Total Price
All
Create Quick Replies

Create Quick Replies

Respond to customers with Quick Reply creation, making chat responses faster with just one click.

Customise Workflows
Total Price
All
Add Custom Labels

Add Custom Labels

Merchant businesses can tag customers to know which group of customers they are to better serve their customers.

Customise Workflows
Total Price
All
View Ad Source in Chat

View Ad Source in Chat

Customers come from any Ads you know. View Chat Ads on Zaapi

Record Customer Information