Table of Content

Mark Chats as Resolved & Follow Up

Track customer chat statuses, so you never miss a chat

Always keep track of the chat status with your customers by applying quick labels to conversations. Mark conversations as resolved, or specify to follow up at a later date so that your agents are always informed.

Latest features on Zaapi

See more functions from Zaapi's team of experts

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Download order information

Download all order data on Zaapi Manage and track every order systematically.

Create and Manage Orders
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Saved Filters

Save frequently used filters to easily navigate your inbox

Customise Workflows
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Respond to Customers on Desktop & Mobile

At the office or on the go, respond to customers wherever you are

Centralise Chats
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Create Orders in Chat

Effortlessly create orders via chat for a convenient and efficient ordering experience

Create and Manage Orders
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Track Product Inventory

Track product inventory, monitor sales status, and efficiently manage products in stock

Create and Manage Orders
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Multiple Payment Methods

Offer your customers full flexibility with a range of different payment options

Create and Manage Orders
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Share Products

Share product details into chat with one click

Create and Manage Orders
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View Customer Information

All your customer information saved in a single place

Record Customer Information
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View Ad Source in Chat

Understand the context by viewing which Facebook Ad a customer messaged through

Record Customer Information
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Add Custom Labels

Organise your chats with customisable labels

Customise Workflows