Table of Content

View Agent Chat History

Systematically view admin chat response history

Empower administrators to view past conversations with customers in real-time, fostering improved responsiveness and efficiency in addressing their queries. This feature not only streamlines the admin's communication process but also facilitates the evaluation of their customer service performance, allowing for continuous improvement and better outcomes.

View Agent Chat History

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Download order information

Download order information

Systematically download customer order information

Create and Manage Orders
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Saved Filters

Saved Filters

Create chat filters within the team to make it easier for the admin team to respond to customer chats.

Customise Workflows
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View Agent Chat History

View Agent Chat History

Systematically view admin chat response history

Collaborate Across Teams
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Assign Chats to Agents

Assign Chats to Agents

Store businesses that need admins to respond to chats with a large number of customers. This is where it needs to go, which can cause management problems.

Collaborate Across Teams
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Add Team Members

Add Team Members

The Add admin team function allows merchants to add an admin team to respond to chats on the Zaapi system and can restrict access.

Collaborate Across Teams
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SHARE IMAGES AND PDFS

SHARE IMAGES AND PDFS

SYSTEMATICALLY MANAGE THE DELIVERY OF IMAGES AND PDF FILES TO CUSTOMERS. DON'T WORRY ABOUT PAPERWORK. MANAGE THE DELIVERY OF WORK FILES AND PRODUCT CATALOGS.

Customise Workflows
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Mark Chats as Resolved & Follow Up

Mark Chats as Resolved & Follow Up

Identify customer message status in tracking and finish format, helping manage sales to the admin team. You can see which customers are still following up.

Customise Workflows
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Create Quick Replies

Create Quick Replies

Respond to customers with Quick Reply creation, making chat responses faster with just one click.

Customise Workflows
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Add Custom Labels

Add Custom Labels

Merchant businesses can tag customers to know which group of customers they are to better serve their customers.

Customise Workflows
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View Ad Source in Chat

View Ad Source in Chat

Customers come from any Ads you know. View Chat Ads on Zaapi

Record Customer Information