Features

Zaapi enables teams to accelerate their workflows and optimise their performance

Customise Workflows

However your company works, you can customise Zaapi to suit your workflow to enable seamless chat communication with buyers. Add custom labels, create frequently used quick replies, and organise your inbox however you want with full flexibility.

Customise Workflows
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Saved Filters

Saved Filters

Create chat filters within the team to make it easier for the admin team to respond to customer chats.

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SHARE IMAGES AND PDFS

SHARE IMAGES AND PDFS

SYSTEMATICALLY MANAGE THE DELIVERY OF IMAGES AND PDF FILES TO CUSTOMERS. DON'T WORRY ABOUT PAPERWORK. MANAGE THE DELIVERY OF WORK FILES AND PRODUCT CATALOGS.

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Mark Chats as Resolved & Follow Up

Mark Chats as Resolved & Follow Up

Identify customer message status in tracking and finish format, helping manage sales to the admin team. You can see which customers are still following up.

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Create Quick Replies

Create Quick Replies

Respond to customers with Quick Reply creation, making chat responses faster with just one click.

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Add Custom Labels

Add Custom Labels

Merchant businesses can tag customers to know which group of customers they are to better serve their customers.

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